This Payment Policy explains how deposits, withdrawals, currencies, fees, processing times, account verification and related matters are handled at Betpanda, operated at betpandago.com by Star Bright Media S.R.L under a Costa Rica licence. By making any financial transaction on betpandago.com you confirm that you have read, understood and agreed to the terms set out below.
Betpanda operates exclusively on cryptocurrency. There are no fiat currency payment methods, no credit or debit card processors, and no bank transfer facilities available on betpandago.com. Every deposit, withdrawal, bonus credit and cashback payment is denominated and settled in a supported cryptocurrency. By registering an account you acknowledge and accept that all funds will be held, transacted and displayed in crypto.
Betpanda charges no fees of its own on any deposit or withdrawal. Network fees — the transaction costs imposed by individual blockchain networks — may apply depending on the cryptocurrency and prevailing network conditions at the time of your transaction. These fees are not controlled by or paid to Betpanda.
The following currencies are currently supported for both deposits and withdrawals:
If you wish to transact in a cryptocurrency that does not appear in the cashier, please contact the Betpanda support team via Live Chat or email. We will confirm whether that currency can be accommodated. Supported currencies may be added or removed at Betpanda's discretion; any material changes will be communicated on betpandago.com.
To make a deposit, log in to your Betpanda account, navigate to the cashier, select your chosen cryptocurrency and copy the wallet address or scan the QR code displayed. Send your chosen amount from your personal cryptocurrency wallet to that address. Do not send funds directly from an exchange wallet unless you are certain that wallet supports the relevant network.
| Cryptocurrency | Processing Speed | Betpanda Fees |
|---|---|---|
| Bitcoin (BTC) — on-chain | After blockchain confirmation | None |
| Lightning Network (BTC) | Near-instant | None |
| Ethereum (ETH) | After blockchain confirmation | None |
| Binance Coin (BNB) | After blockchain confirmation | None |
| 30+ other supported coins | Varies by network | None |
Funds are credited to your Betpanda account once the required number of network confirmations has been received. The number of confirmations required varies by cryptocurrency and is determined by network security standards. Betpanda has no control over blockchain confirmation times.
Minimum and maximum deposit amounts are displayed in the cashier for each supported currency at the time of transaction. These limits reflect the equivalent value across currencies and may be updated periodically. Please check the cashier for current limits before transacting.
You are solely responsible for entering the correct wallet address, selecting the correct network and sending the correct currency. Betpanda cannot recover funds sent to an incorrect address, sent on an unsupported network, or sent in an unsupported currency. Always verify transaction details before confirming a send.
Your first qualifying deposit at Betpanda is eligible for a 100% match bonus up to the equivalent of 1 BTC. Whether you deposit in Bitcoin or any other supported cryptocurrency, the match is applied to the equivalent value at the time of deposit. Full terms and conditions, including any wagering requirements, are set out in the Promotions Terms & Conditions available on betpandago.com. By claiming the welcome bonus you agree to those terms.
To request a withdrawal, log in to your account, navigate to the cashier, select your chosen cryptocurrency and enter the destination wallet address and the amount you wish to withdraw. Ensure the address you provide belongs to a wallet you control and that it is compatible with the selected network. Once submitted, withdrawal requests are processed by Betpanda and then broadcast to the relevant blockchain network.
| Cryptocurrency | Processing Speed | Betpanda Fees |
|---|---|---|
| Lightning Network (BTC) | Near-instant | None (network fees may apply) |
| Bitcoin (BTC) — on-chain | Blockchain-dependent | None (network fees may apply) |
| Ethereum (ETH) | Blockchain-dependent | None (network fees may apply) |
| Binance Coin (BNB) | Blockchain-dependent | None (network fees may apply) |
| Other supported coins | Varies by network | None (network fees may apply) |
Lightning Network is the fastest and typically the lowest-cost withdrawal route available at Betpanda. For on-chain transactions, the time to reach your wallet after Betpanda broadcasts the transaction depends on current blockchain network congestion and is outside Betpanda's control.
Betpanda does not charge any fee on withdrawals from its side. Network fees — charged by the underlying blockchain to process and confirm your transaction — may be deducted from the withdrawal amount or visible as a separate cost, depending on the currency. Current network fee estimates are displayed in the cashier where applicable. Lightning Network transactions typically carry minimal network fees.
Minimum and maximum withdrawal limits per transaction are displayed in the cashier for each supported cryptocurrency. These limits may differ from deposit limits. Betpanda reserves the right to apply additional review procedures to withdrawal requests that fall outside standard parameters or that trigger responsible-gaming or anti-fraud checks.
The following conditions must be met before a withdrawal can be processed:
Betpanda reserves the right to delay or suspend a withdrawal where there is a reasonable suspicion of fraudulent activity, money laundering, breach of these terms, or where further verification information is required.
Every Wednesday, Betpanda automatically calculates 10% of your net eligible casino losses from the preceding seven days and credits this amount directly to your account balance. No wagering conditions are attached to weekly cashback. The funds are yours to use or withdraw without additional requirements. The precise scope of eligible games and calculation methodology is set out in the Promotions Terms & Conditions.
Eligible players receive up to 10% daily rakeback on their wagering activity, credited automatically based on their current VIP tier. Daily rakeback carries no wagering requirement. The rakeback percentage increases as you progress through the Betpanda VIP Club levels.
Additional promotions — including the Monday Free Bet, periodic Free Spins, Casino Races, the Referral Programme and VIP Exclusive offers — may carry individual wagering or usage requirements. Full terms for each promotion are available on betpandago.com. Where a wagering requirement applies, affected funds will not be available for withdrawal until that requirement is met.
All promotional credits, cashback and rakeback payments are issued in cryptocurrency consistent with your account's active balance currency. No fiat equivalent is offered or guaranteed.
Betpanda may request identity and source-of-funds verification at any point during your use of betpandago.com. Verification may be triggered by withdrawal requests, account activity patterns, anti-money-laundering obligations, or responsible-gaming assessments. Where verification is requested, withdrawal processing will be paused until satisfactory documentation has been received and reviewed.
Documentation we may request includes, but is not limited to:
Betpanda will handle all personal data submitted for verification in accordance with its Privacy Policy. Documents should be submitted securely through the designated upload facility in your account or as directed by the support team. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal suspension or, in cases of suspected fraud, account closure.
Betpanda is committed to preventing its platform from being used for money laundering, terrorist financing or any other financial crime. All accounts and transactions are subject to monitoring. Betpanda reserves the right to report suspicious activity to the relevant authorities and to withhold funds pending investigation where it has reasonable grounds to suspect financial crime. Withdrawals must be made to a wallet address that is consistent with the source of deposited funds — Betpanda will not send funds to a wallet address it has not verified in connection with your account where anti-money-laundering concerns are raised.
All balances, bets, winnings and promotional values at Betpanda are denominated in cryptocurrency. Betpanda does not offer fiat conversion. The fiat equivalent value of your balance will fluctuate in line with cryptocurrency market prices. Betpanda accepts no responsibility for any gain or loss arising from cryptocurrency price movements between the time of deposit and the time of withdrawal. You should be aware of and comfortable with this inherent characteristic of crypto-denominated accounts before depositing.
Betpanda operates a single-wallet account. Your balance is shared across all products on betpandago.com — casino slots, live dealer tables, crash games, Betpanda Originals and the sportsbook — without the need to transfer funds between separate wallets. A balance credited to your account is available immediately across all available products, subject to any applicable bonus restrictions.
If your account becomes inactive for a prolonged period, Betpanda reserves the right to apply a dormancy fee or take other administrative action in accordance with its Terms and Conditions. Before any such action is taken, Betpanda will make reasonable efforts to notify you at the email address registered to your account. The full dormancy policy is set out in the Betpanda Terms and Conditions available on betpandago.com.
Betpanda is committed to providing a safe gambling environment. Players may request deposit limits, loss limits, session limits, cooling-off periods or self-exclusion through the responsible-gambling tools available on betpandago.com or by contacting support. Where a self-exclusion or limit is in place, deposits that exceed those limits will not be accepted and may be returned to the originating wallet. If you believe you may have a gambling problem, please contact our support team at any time via Live Chat or email — both available 24/7.
If you believe there has been an error in the crediting or debiting of your account, you must notify Betpanda as soon as reasonably practicable via Live Chat or email. Betpanda will investigate and, where an error is confirmed, correct it promptly. In the event of a technical error that results in an incorrect balance being displayed or credited, Betpanda reserves the right to reverse or adjust any transactions affected by that error. Betpanda's transaction records shall be the primary reference in any dispute, subject to your right to contest those records with supporting evidence.
Betpanda reserves the right to amend this Payment Policy at any time. Material changes will be communicated via a notice on betpandago.com. Continued use of betpandago.com following notification of a change constitutes acceptance of the revised policy. We encourage you to review this page periodically.
For any questions regarding payments, withdrawals, deposits or account verification, please contact the Betpanda support team:
Betpanda is operated by Star Bright Media S.R.L, licensed in Costa Rica. This Payment Policy forms part of the Betpanda Terms and Conditions, which govern your use of betpandago.com in their entirety.
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