This Privacy Policy explains how Betpanda, operated by Star Bright Media S.R.L at betpandago.com, collects, uses, stores, shares, and protects your personal data when you register an account, make transactions, use our games and sportsbook, or otherwise interact with our platform. Please read it carefully. By creating an account or using betpandago.com, you confirm that you have read and understood this Policy.

1. Who We Are

Betpanda is the trading name of the online gaming platform operated by Star Bright Media S.R.L, a company incorporated under the laws of Costa Rica and holding a gaming licence issued in Costa Rica. Our website is accessible at betpandago.com. All references to "Betpanda", "we", "us" or "our" in this Policy refer to Star Bright Media S.R.L in its capacity as operator of betpandago.com.

For any data-related enquiries, please contact us via live chat or email through the 24/7 support channels available on betpandago.com.

2. Scope of This Policy

This Policy applies to all personal data we process in connection with:

• The creation and management of player accounts on betpandago.com;
• Cryptocurrency deposits, withdrawals, and transaction history;
• Use of our casino games, live dealer tables, crash games, Betpanda Originals, and sportsbook;
• Participation in promotions, including the welcome bonus, weekly cashback, daily rakeback, casino races, the referral programme, and VIP Club benefits;
• Customer support interactions via live chat and email;
• Responsible gaming and self-exclusion requests;
• Technical interactions with betpandago.com, including browser data and cookies.

This Policy does not apply to third-party websites or services that may be linked to from betpandago.com. We encourage you to review the privacy policies of any third parties you visit.

3. Data We Collect

Because Betpanda is a crypto-native platform, we collect a narrower set of personal data than many traditional online casinos. Signing up requires only an email address and a password. However, additional data may be collected for operational, legal, and safety reasons as described below.

3.1 Data You Provide Directly

• Registration data: email address and password chosen at sign-up.
• Identity and verification data: where we are required or choose to conduct Know Your Customer (KYC) checks, we may request your full name, date of birth, country of residence, and a copy of a government-issued identity document and/or proof of address. See Section 7 for full details on KYC.
• Cryptocurrency wallet addresses: the wallet addresses you use to deposit funds to or receive withdrawals from your Betpanda account, including Bitcoin, Ethereum, Binance Coin, Lightning Network, and any other supported coin.
• Communications data: messages, queries, and supporting information you submit to our support team via live chat or email.
• Responsible gaming submissions: information you provide when setting deposit limits, requesting self-exclusion, or contacting us about problem gambling concerns.
• Referral programme data: where you participate in our referral programme, limited information relating to referred accounts may be processed in connection with reward attribution.

3.2 Data We Collect Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited on betpandago.com, games played, session duration, bet amounts, wagering activity, game outcomes, sportsbook selections, and navigation patterns.
• Transaction data: deposit amounts, withdrawal requests, cryptocurrency networks used, transaction timestamps, and blockchain confirmation data.
• Promotional data: bonus claims, cashback calculations, rakeback accruals, VIP level progression, and participation in casino races and free bet offers.
• Cookie and tracking data: see Section 10 for full details on our use of cookies and similar technologies.

3.3 Data From Third Parties

• Blockchain analytics providers: we may receive risk signals, transaction screening results, or wallet-level data from blockchain analytics tools used to comply with anti-money laundering (AML) obligations.
• Game providers: providers such as Evolution, Pragmatic Play, Nolimit City, Hacksaw Gaming, Play'n GO, NetEnt, and others may share session or outcome data with us for auditing, dispute resolution, and integration purposes.
• Fraud and security services: third-party vendors used for fraud detection, bot prevention, or security monitoring may provide signals based on your technical fingerprint or behavioural patterns.

4. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

Where we rely on legitimate interests, we have assessed that those interests are not overridden by your rights and freedoms, given the nature of the processing and the context in which it occurs.

5. Cryptocurrency Transactions and Blockchain Data

Betpanda operates exclusively with cryptocurrency. All deposits and withdrawals are conducted in Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), via the Lightning Network, or in any of the 30+ other coins we support. No fiat currency processing or card transactions take place on our platform.

You should be aware of the following when transacting on betpandago.com:

• Blockchain transparency: cryptocurrency transactions are recorded on public blockchains. Your wallet address and the amounts transferred to or from our platform's wallet addresses may be visible to anyone inspecting those blockchains. This is an inherent property of distributed ledger technology and is outside our control.
• Transaction screening: we may use blockchain analytics services to screen incoming and outgoing wallet addresses against known risk indicators, sanctions lists, or flagged addresses. This is done to comply with our AML obligations and to protect platform integrity.
• Lightning Network: Lightning Network transactions are processed near-instantly and involve routing through payment channels. The technical data associated with Lightning payments is processed in accordance with this Policy.
• Withdrawal fees: we charge no withdrawal fees from our side. Network fees are determined by blockchain conditions and are not amounts we collect or control as personal data processors.
• Immutability: once a transaction is confirmed on a blockchain, it cannot be reversed or deleted. Our obligations under data protection law are assessed in light of this technical reality.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:

6.1 Game and Technology Providers

To operate our 5,000+ game library, we integrate with third-party software providers including, but not limited to, Evolution, Pragmatic Play, Nolimit City, Hacksaw Gaming, Play'n GO, NetEnt, Novomatic, Playson, Endorphina, Peter & Sons, and Popiplay. These providers may process session data, bet amounts, and game outcomes as part of their technical service delivery. Such processing is governed by the providers' own data processing agreements.

6.2 Payment and Blockchain Analytics Providers

We use third-party services to facilitate cryptocurrency transaction processing and to conduct AML-related blockchain screening. These providers access wallet address data and transaction metadata as necessary to perform their services.

6.3 Fraud Prevention and Security Services

We may share technical identifiers, IP addresses, and behavioural data with third-party services that help us identify fraudulent accounts, multi-accounting, or platform abuse.

6.4 Customer Support Platforms

Our 24/7 live chat and email support may be delivered in part through third-party helpdesk software. Support interactions, including your account details and the content of your messages, may be processed by such platforms on our behalf.

6.5 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, where such disclosure is necessary to protect our legal rights, or where we have a good-faith belief that disclosure is required to prevent fraud, protect safety, or respond to a valid legal process.

6.6 Business Transfers

In the event that Star Bright Media S.R.L is subject to a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will take reasonable steps to ensure that such a transfer respects the terms of this Policy.

6.7 With Your Consent

We may share your data with other parties where you have provided explicit consent for us to do so.

7. Know Your Customer (KYC) and Identity Verification

Betpanda operates under a Costa Rica gaming licence issued to Star Bright Media S.R.L. Whilst our sign-up process requires only an email address and password, we reserve the right to request identity verification at any point for the purposes of AML compliance, fraud prevention, or responsible gaming obligations.

KYC verification may be triggered in the following circumstances, including but not limited to:

• When cumulative deposit or withdrawal thresholds are reached;
• When account activity gives rise to suspicion of money laundering, fraud, or identity misrepresentation;
• When we have reason to believe an account holder may be under the legal age to gamble;
• Before processing large withdrawals;
• At our reasonable discretion in accordance with our internal compliance procedures.

Where KYC is required, we may request:

• A copy of a valid government-issued photo identity document (e.g. passport or national identity card);
• Proof of residential address (e.g. a recent utility bill or bank statement);
• Source of funds documentation;
• Any other documentation reasonably required to satisfy our compliance obligations.

KYC documents are stored securely and used solely for identity verification and compliance purposes. We will not process a withdrawal until any outstanding KYC requirements are satisfied. Failure to provide requested documentation may result in account restriction or closure.

8. Responsible Gaming and Data Processing

Betpanda is committed to promoting responsible gaming. In connection with our responsible gaming programme, we may process your personal data to:

• Record and apply account-level limits you request, such as deposit, loss, or wagering limits;
• Process self-exclusion requests and ensure excluded players cannot access their accounts;
• Monitor your wagering patterns for indicators of problem gambling behaviour;
• Record and retain responsible gaming interactions with our support team;
• Share relevant information with responsible gaming organisations or regulators where required or appropriate.

If you believe you may have a gambling problem or wish to discuss responsible gaming options, please contact our support team via live chat or email, available 24/7 on betpandago.com. We encourage players who feel they need support to also contact independent resources available in their jurisdiction.

Data processed in connection with responsible gaming and self-exclusion may be retained for longer than standard retention periods to ensure the integrity of exclusion arrangements.

9. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with our legal and regulatory obligations. The following general principles apply:

• Active accounts: data is retained for the duration of your account's existence on betpandago.com.
• Closed or suspended accounts: following closure or suspension, we typically retain account data, transaction records, and KYC documentation for a minimum of five (5) years in order to comply with applicable AML, fraud prevention, and record-keeping obligations. Longer retention may apply depending on regulatory requirements or ongoing legal proceedings.
• Marketing data: data processed on the basis of consent for marketing purposes is retained until you withdraw your consent or for a reasonable period of inactivity, whichever is sooner.
• Support records: customer support correspondence is retained for a period sufficient to resolve disputes and satisfy regulatory enquiries.
• Responsible gaming records: self-exclusion and responsible gaming data is retained in accordance with our obligations to protect player welfare and may be held for extended periods beyond standard retention windows.

When personal data is no longer required, we will delete it or anonymise it in a secure manner.

10. Cookies and Tracking Technologies

Betpandago.com uses cookies and similar technologies to operate the website effectively, analyse usage, and deliver a better experience. Betpanda is a browser-optimised platform with no dedicated app, so cookie-based tracking applies primarily to your web browser sessions.

We use the following categories of cookies:

• Strictly necessary cookies: essential for the website to function. These enable login sessions, account security, and game loading. They cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: help us understand how players navigate betpandago.com, which games are most played, and where technical issues arise. This data is used in aggregate to improve the platform.
• Functional cookies: remember your preferences, such as language settings or previously visited sections of the lobby.
• Marketing and tracking cookies: where you have consented, these may be used to deliver relevant promotional content or to attribute your visit to an affiliate or referral source.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of betpandago.com. For detailed information on the specific cookies in use, please refer to our Cookie Notice, accessible on the website.

11. International Data Transfers

Star Bright Media S.R.L is incorporated in Costa Rica. Your personal data may be processed by us or by our third-party service providers in countries outside the jurisdiction in which you reside, including countries that may not have data protection laws equivalent to those in your country. Where such transfers occur, we take reasonable steps to ensure that your data is handled securely and in accordance with this Policy, including through contractual arrangements with our service providers.

12. Data Security

We implement technical and organisational security measures appropriate to the nature of the data we hold and the risks associated with its processing. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard protocols;
• Access controls limiting staff access to personal data to those with a legitimate need;
• Secure storage of KYC documentation and account records;
• Regular review of our security practices;
• Use of secure cryptocurrency wallet infrastructure for transaction processing.

Whilst we take reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password. If you suspect that your account has been compromised, please contact our support team immediately via live chat or email.

13. Your Rights

Depending on your country of residence and the applicable data protection laws, you may have some or all of the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete personal data.
• Right to erasure: to request deletion of your personal data, subject to our legal and regulatory retention obligations (see Section 9).
• Right to restriction: to request that we restrict processing of your data in certain circumstances.
• Right to data portability: to receive your personal data in a structured, commonly used format in certain circumstances.
• Right to object: to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

Please be aware that some rights may be subject to limitations where we have overriding legal obligations, particularly in relation to AML compliance, fraud prevention, and regulatory record-keeping. Exercising certain rights may affect your ability to continue using betpandago.com.

To exercise any of these rights, please contact us via live chat or email through our 24/7 support channels. We will respond to verifiable requests within a reasonable timeframe. We may need to verify your identity before processing a request.

14. Children and Minors

Betpandago.com is strictly an adult gaming platform. We do not knowingly collect personal data from or permit account registration by individuals under the minimum legal gambling age in their jurisdiction of residence. Where we have reason to believe that an account is held by a minor, we will suspend the account, initiate KYC verification, and if confirmed, close the account and return any applicable funds in accordance with our Terms and Conditions.

If you believe a minor has registered on betpandago.com, please contact us immediately via our 24/7 support channels.

15. Marketing Communications

We may send you promotional communications about offers available on betpandago.com — including but not limited to the welcome bonus, weekly cashback, daily rakeback, Monday free bet, free spin offers, casino races, and VIP exclusives — where you have opted in to receive such communications.

You may withdraw your consent to marketing at any time by:

• Using the unsubscribe link contained in any marketing email we send you; or
• Contacting our support team via live chat or email and requesting removal from our marketing list.

Withdrawal of consent to marketing does not affect the processing of data necessary to operate your account or to fulfil our legal obligations.

16. Third-Party Links

betpandago.com may contain links to third-party websites, game providers' promotional pages, or other external resources. This Policy applies solely to data processed by Betpanda in connection with betpandago.com. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their privacy policies independently before providing any personal data.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the features available on betpandago.com. When we make material changes, we will update the effective date shown at the top of this Policy and, where appropriate, notify you via email or a notice on the platform. Your continued use of betpandago.com following the publication of an updated Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through the following channels:

• Live Chat: available 24/7 via betpandago.com
• Email: available through the support contact form on betpandago.com
• Operator: Star Bright Media S.R.L, operating betpandago.com

We aim to acknowledge all data-related enquiries promptly and to resolve them in a timely and transparent manner.