These Terms & Conditions ("Terms") govern your use of betpandago.com and all services provided by Betpanda. Please read them carefully before registering an account or placing any wager. By accessing the site or creating an account, you agree to be bound by these Terms in their entirety.
betpandago.com is owned and operated by Star Bright Media S.R.L, a company incorporated under the laws of Costa Rica. Betpanda holds a gaming licence issued in Costa Rica under which all gaming and sportsbook services offered on betpandago.com are provided. References to "Betpanda", "we", "us" or "our" throughout these Terms mean Star Bright Media S.R.L. References to "you" or "the Player" mean the registered account holder.
For all enquiries, you may contact us via live chat or email, available 24 hours a day, 7 days a week through betpandago.com.
By completing the registration process, accessing your account, making a deposit, claiming a bonus, or placing a bet or wager on betpandago.com, you confirm that:
Betpanda reserves the right to amend these Terms at any time. Material changes will be notified to you via the site or by email. Continued use of the site following notification constitutes acceptance of the revised Terms.
To open an account, you must provide a valid email address and create a password. You are permitted to hold only one registered account at betpandago.com. Creation of multiple accounts is strictly prohibited and may result in the suspension or permanent closure of all associated accounts and the forfeiture of any balances therein.
You warrant that all information provided at registration and at any subsequent time is accurate, complete, and up to date. You must notify us promptly of any change to your registered details. Betpanda reserves the right to verify any information provided and to request supporting documentation at any time.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or account access with any third party. Betpanda will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify us immediately if you suspect unauthorised use of your account.
Betpanda reserves the right, at its sole discretion, to refuse registration to any applicant, or to close or suspend an existing account, without being required to provide a reason, subject to any obligations imposed by applicable law. Where closure occurs for reasons of suspected fraud, money laundering, or breach of these Terms, any balance may be withheld pending investigation.
Betpanda operates in compliance with applicable anti-money laundering and counter-terrorist financing obligations. We reserve the right to require identity and address verification at any stage, including but not limited to: upon registration, before processing a withdrawal, upon reaching certain deposit or wagering thresholds, or where we detect unusual account activity.
We may request one or more of the following documents:
Where you fail to provide requested documentation within a reasonable timeframe, Betpanda may suspend your ability to deposit, wager, or withdraw funds. We may withhold withdrawals until verification is satisfactorily completed. In cases where verification cannot be completed, Betpanda reserves the right to close the account and return the balance to the originating cryptocurrency wallet, less any applicable network fees, subject to legal and regulatory requirements.
Betpanda does not permit players from jurisdictions where online gambling is prohibited by law, or from territories that Betpanda has determined it will not service. It is your sole responsibility to determine whether online gambling is lawful in your jurisdiction before registering or playing. A current list of restricted territories may be obtained by contacting our support team. Betpanda reserves the right to update the list of restricted territories at any time without prior notice.
All financial transactions on betpandago.com are conducted exclusively in cryptocurrency. Betpanda does not accept fiat currency, credit cards, debit cards, or bank transfers. Supported cryptocurrencies include Bitcoin (BTC), Lightning Network (BTC), Ethereum (ETH), Binance Coin (BNB), and more than 30 additional coins as listed on the site at any given time. The availability of specific cryptocurrencies may change; please confirm availability via the cashier or support before transacting.
Deposits are credited to your account balance following the required number of blockchain confirmations for the relevant network. Lightning Network deposits are credited near-instantly. Betpanda does not charge fees on deposits; however, network fees charged by the relevant blockchain are your responsibility. Minimum and maximum deposit limits may apply and are displayed in the cashier at the time of deposit. We reserve the right to amend these limits at any time.
Withdrawal requests are processed to the cryptocurrency wallet address you specify. Lightning Network withdrawals are typically near-instant. Withdrawals via other supported blockchains are subject to standard blockchain confirmation times, which vary depending on the network and prevailing conditions. Betpanda does not charge withdrawal fees; however, network fees applicable to the relevant blockchain may apply and will be indicated at the time of the withdrawal request.
Betpanda reserves the right to request KYC documentation before processing any withdrawal. Withdrawals will only be processed to wallets associated with verified accounts. We reserve the right to decline or delay a withdrawal where we have reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.
Minimum and maximum transaction limits apply to both deposits and withdrawals. Current limits are displayed in the cashier. Betpanda reserves the right to impose additional transaction limits on any account at its discretion, including as part of responsible gambling measures or compliance procedures.
The value of cryptocurrency can fluctuate significantly. Betpanda is not responsible for any losses arising from changes in cryptocurrency exchange rates between the time of a deposit, wagering activity, or withdrawal. Bonus values stated in BTC or other coin equivalents are calculated at the time the bonus is credited; fluctuations thereafter are not compensated.
All bonuses and promotions offered by Betpanda are subject to these Terms and to any specific terms applicable to each individual offer ("Specific Promotion Terms"). In the event of conflict between these Terms and any Specific Promotion Terms, the Specific Promotion Terms shall prevail in respect of that promotion.
Betpanda reserves the right to alter, suspend, or withdraw any promotion at any time and without prior notice. Bonuses are personal to the account holder and may not be transferred.
By claiming any bonus or promotion, you confirm that you have read and accept the applicable terms. Only one bonus may be claimed per promotion, per player, per household, per device, or per IP address unless expressly stated otherwise.
New players who make their first qualifying deposit will receive a 100% deposit match bonus up to a maximum of 1 BTC (or the equivalent value in another supported cryptocurrency at the time of crediting). Specific wagering requirements apply to the welcome bonus. Full wagering terms are set out in the Specific Promotion Terms for the welcome bonus, which are published on betpandago.com and form part of these Terms. Betpanda reserves the right to determine what constitutes a qualifying first deposit.
Eligible players receive a weekly cashback of 10% of their net eligible casino losses calculated over the preceding seven-day period. Cashback is credited automatically every Wednesday. No wagering requirements are attached to weekly cashback amounts — funds are credited as real money and may be used or withdrawn freely, subject to any applicable withdrawal conditions. "Net eligible losses" means total eligible wagers placed less total winnings returned during the relevant period, on games designated as eligible by Betpanda. Betpanda reserves the right to determine which games and wager types qualify for cashback calculation. Cashback credits will not be granted on losses arising from bonus funds.
Players enrolled in the Betpanda VIP Club receive daily rakeback of up to 10% of eligible wagering activity, credited automatically based on their current VIP tier. Rakeback is credited as real money with no wagering requirement attached. The exact rakeback percentage applicable to each tier is set out in the VIP Club terms published on betpandago.com.
A weekly free bet offer is available to eligible sportsbook players. Specific terms, including qualifying criteria, minimum odds, and any applicable wagering requirements, are set out in the Specific Promotion Terms for this offer.
Free spin offers are made available periodically to existing players. Specific terms governing free spin value, eligible games, expiry, and any associated wagering requirements are set out in the Specific Promotion Terms for each free spin promotion.
Tournament-style casino races are held periodically, offering prize pools distributed in accordance with the leaderboard positions. Specific terms including eligible games, scoring criteria, prize structure, and duration are set out in the Specific Promotion Terms for each race.
Players may earn rewards by referring new players to betpandago.com. Full terms of the referral programme, including qualifying criteria and reward values, are set out in the Specific Promotion Terms for the referral programme.
Higher-tier VIP members may be offered personalised promotions and rewards at Betpanda's discretion. The terms applicable to such offers will be communicated individually and will vary by player and tier level.
Betpanda actively monitors accounts for patterns consistent with bonus abuse, including but not limited to: the use of low-risk wagering strategies to satisfy wagering requirements; arbitrage wagering; opening multiple accounts to claim the same promotion; and use of automated tools or bots. Where bonus abuse is identified, Betpanda reserves the right to void any bonus, cancel associated winnings, and suspend or close the account without prior notice.
The Betpanda VIP Club is a loyalty programme that rewards players based on their eligible wagering activity. Progress through VIP tiers is determined by cumulative wagers placed on eligible games. Once a tier is reached, that status is permanent and will not be downgraded due to inactivity or a reduction in wagering volume, unless Betpanda amends the VIP programme terms following appropriate notice to players.
Benefits available through the VIP Club include daily rakeback of up to 10% and weekly cashback of 10%, as well as additional personalised rewards at higher tiers. Full VIP tier structure, benefit details, and eligible wagering criteria are published separately on betpandago.com and form part of these Terms.
Betpanda reserves the right to amend, suspend, or terminate the VIP Club programme at any time, subject to providing reasonable notice to affected players where practicable.
Betpanda offers a lobby of 5,000+ games including slots, live dealer tables, crash games, provably fair originals, jackpot games, and an integrated sportsbook. Game availability may vary by jurisdiction and may change at any time without prior notice. Betpanda does not guarantee the continuous availability of any specific game or game category.
Betpanda Originals — including Dice, Mines, Plinko, Hilo, Wheel, TurboCrash, Limbo, Crossing, Keno, Coinflip, and Crave! Wild Sheep — operate on a provably fair system. Players may independently verify the outcome of each game using the verification tools provided on the site. Full details of the provably fair algorithm are available on betpandago.com.
Games supplied by third-party providers, including Pragmatic Play, Nolimit City, Hacksaw Gaming, Play'n GO, NetEnt, Novomatic, Playson, Endorphina, Evolution, and others, are governed by those providers' own game rules in addition to these Terms. In the event of a malfunction or dispute regarding a third-party game, the outcome determined by the game provider's server shall be final. Betpanda is not responsible for technical failures attributable to third-party providers.
Sports betting and esports betting are offered through an integrated sportsbook sharing the same account balance as the casino. Pre-match and in-play markets are available across football, basketball, ice hockey, tennis, esports (including FIFA and other competitive gaming titles), and other sports. Cash Out functionality is available on eligible markets. The settlement of all bets is final and governed by the applicable sportsbook rules published on betpandago.com.
In the event of a technical error, malfunction, or miscalculation affecting any game, bet, or promotion, Betpanda reserves the right to void the relevant transactions and restore account balances to their state immediately prior to the error. Betpanda's decision in respect of any such event shall be final. We are not liable for losses arising from technical failures beyond our reasonable control.
Minimum and maximum stake limits apply to all games and sports markets. These limits are displayed within the relevant game or market and may vary by game type, VIP tier, or at Betpanda's discretion. Betpanda reserves the right to limit stake amounts on any game or market, or for any individual account, without prior notice.
Betpanda is committed to promoting responsible gambling and to supporting players who may experience difficulties related to their gambling activity. We provide tools and resources to help players manage their gambling in a safe and controlled manner.
We encourage all players to monitor their gambling habits regularly. If you feel that gambling is negatively affecting your finances, relationships, or wellbeing, we urge you to seek assistance and to make use of the tools available to you through your account or by contacting our support team.
The following tools are available to players and may be requested through your account settings or by contacting our 24/7 support team:
Reductions to limits take effect immediately. Increases to limits or the lifting of cool-off periods may be subject to a reflection period before taking effect. Self-exclusion, once imposed, cannot be reversed during the minimum exclusion period requested.
Betpanda does not permit gambling by persons under the age of 18. You must be 18 years of age or older to register an account. If we discover or have reasonable grounds to believe that a player is under 18, we will immediately suspend the account, void all wagers, and return any deposited funds in accordance with our legal obligations. We strongly encourage parents and guardians to use parental control software to prevent underage access to gambling websites.
If you feel you may have a problem with gambling, we encourage you to seek help from independent organisations, including:
All content on betpandago.com, including but not limited to the Betpanda name and logo, site design, game interfaces, written content, graphics, and software, is the property of Star Bright Media S.R.L or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify, or create derivative works from any content on betpandago.com without our prior written consent. You are granted a limited, non-exclusive, non-transferable licence to access and use the site solely for personal, non-commercial purposes in accordance with these Terms.
You agree that when using betpandago.com you will not:
Any breach of this section may result in the immediate suspension or permanent closure of your account, forfeiture of any balance or winnings, and referral to relevant law enforcement authorities where appropriate.
Betpanda is committed to preventing the use of its platform for money laundering or the financing of criminal activity. We may conduct enhanced due diligence on any account at any time, including requesting documentation relating to the source of funds or the source of wealth of the account holder. We reserve the right to delay or withhold any withdrawal, suspend an account, or report suspicious activity to the relevant authorities where we have reasonable grounds to suspect money laundering or related criminal conduct. Cooperation with such investigations is a condition of maintaining an account with Betpanda.
The collection, use, and storage of your personal data is governed by Betpanda's Privacy Policy, which is published on betpandago.com and incorporated into these Terms by reference. By registering an account, you acknowledge that you have read and accept the Privacy Policy. We process personal data to administer your account, comply with legal obligations, and provide our services. Your data will not be sold to third parties for marketing purposes without your consent.
To the fullest extent permitted by applicable law:
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
These Terms and any dispute arising from your use of betpandago.com shall be governed by and construed in accordance with the laws of Costa Rica, without regard to its conflict of law provisions.
In the event of a dispute, you should contact Betpanda's support team in the first instance via live chat or email. We will endeavour to resolve all disputes promptly and fairly. If a dispute cannot be resolved through our internal complaints process, you may escalate the matter in accordance with the dispute resolution procedures available under our Costa Rica gaming licence.
To submit a formal complaint, please contact our support team with full details of your concern, including your registered email address, account details, and a description of the issue. We will acknowledge receipt of your complaint within a reasonable timeframe and will investigate and respond as promptly as practicable.
These Terms, together with the Privacy Policy, Specific Promotion Terms, VIP Club terms, sportsbook rules, and provably fair verification documentation published on betpandago.com, constitute the entire agreement between you and Star Bright Media S.R.L in relation to your use of the site.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Betpanda.
You may not assign or transfer your account or any rights under these Terms to any third party. Betpanda may assign its rights and obligations under these Terms to any successor entity in the event of a merger, acquisition, or restructuring, subject to any obligations imposed by applicable law.
These Terms are published in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail.
Betpanda reserves the right to update these Terms at any time. The version currently published on betpandago.com shall apply to all activity on the site from the date of publication. We will notify players of material changes via the site or by email to the registered address. Your continued use of the site following notification constitutes your acceptance of the updated Terms.
| Contact Method | Details | Availability |
|---|---|---|
| Live Chat | Available via betpandago.com | 24/7 |
| Available via betpandago.com | 24/7 | |
| Operator | Star Bright Media S.R.L | — |
| Website | betpandago.com | — |
These Terms were last updated in 2026. Betpanda encourages all players to review these Terms periodically to remain informed of any changes.
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